🔻 Services Included in the Price 🔻

🔹 Round-trip transportation

🔹 Breakfast

🔹 Professional guiding service

🔹 Travel insurance

📍 Services Not Included in the Price 📍

❌ Museum entrance fees

❌ Lunch and dinner

❌ Personal expenses

General Information

TURILLA TRAVEL GENERAL PARTICIPATION CONDITIONS AND PASSENGER INFORMATION TEXT

Please read the following conditions carefully before creating a tour reservation. All guests who make a reservation are deemed to have accepted the conditions below.

(Please Read Entirely)

Information for Our Guests as the Turilla Travel Family:

"Dear guests,

• In order for the reservation to be finalized, it is mandatory to provide the full and correct first name, surname, Turkish ID number, date of birth, and contact information.

• The guest is responsible for any consequences arising from insurance, accommodation, transportation, border crossings, and official procedures that may result from incomplete or incorrect information provided.

• Reservations cannot be made for tours that do not accept infants aged 0-2 years.

• Guests under 18 cannot join the tour without the approval of their legal representative.

• Wearing a seat belt is mandatory throughout all travels.

• It is prohibited to stand up, walk around the vehicle, or engage in behavior that will distract the driver while the vehicle is in motion.

• Alcoholic beverages cannot be consumed inside the vehicle.

• Behaviors that may disturb other guests inside the vehicle are not allowed.

• During the guide's explanation, speaking loudly should be avoided and actions that would disrupt the tour flow should be avoided.

• Consumption of sunflower seeds, strongly scented foods, and other products that may disturb other guests inside the vehicle may not be permitted.

• The sockets in the vehicles may only be used for charging phones and similar low-power devices.

• Seat numbers are determined according to the reservation order and operational planning.

• No specific seat guarantee is given during or after the reservation.

• Seat arrangements may change due to vehicle changes, operational necessities, or technical reasons.

• No refund or compensation may be claimed due to seat placement.

• Large luggage is not allowed inside the vehicle.

• Cutting, piercing, or dangerous items that may jeopardize safety cannot be carried in hand luggage.

• The guest is responsible for the protection of money, phones, computers, passports, IDs, jewelry, and other valuables.

• Our agency is not responsible for items forgotten, lost, or stolen in vehicles, hotels, or visiting points.

• For security and operational reasons, luggage may not be opened outside the specified times.

• The sightseeing points and times specified in the tour program are for informational purposes.

• The program may change due to weather conditions, road conditions, traffic, decisions of official authorities, natural disasters, technical failures, congestion, or other force majeure reasons.

• The guide may change the order of visits provided that the general structure of the tour program is preserved.

• Guests are required to comply with the departure and meeting times announced by the guide.

• Our agency is not responsible for services missed due to the guest's delay.

• No refund or compensation may be claimed for visits included in the tour program but not carried out due to force majeure.

• Departure and return times may change depending on traffic, weather conditions, official checks, and road conditions.

• Tour end times are estimated, and our agency cannot be held responsible for delays.

• Guests will be dropped off at the drop-off points deemed appropriate by the operation upon return.

• Room arrangements are made by the hotel management.

• No room number, floor, view, or specific room guarantee is given.

• An additional fee may apply for single occupancy.

• The relevant guest is responsible for any material damage caused by the guest in hotels or accommodation facilities.

• Extra tours and activities are optional.

• The execution of extra tours depends on the sufficient number of participants and operational conditions.

• No cancellation or refund is made for purchased extra tours, activities, or services.

• Extra tour prices may change periodically. The valid price is the price on the tour departure date.

• Guests who do not join extra tours are deemed to have accepted to remain at the waiting points determined by the guide.

• Unless otherwise stated in the program, entrance fees for museums, historical sites, cable cars, boats, national parks, and similar places are not included in the tour price.

• The use of the Museum Card and entrance fees are the guest's responsibility.

• Travel health insurance is subject to the policy conditions of the relevant insurance companies.

• Situations outside the scope of insurance are the responsibility of the relevant insurance company.

• The participant accepts that their health condition is suitable for the tour.

• Our agency is not responsible for consequences arising from existing health problems.

• Obtaining passports, visas, residence permits, overseas exit fees, consent letters, and other official documents is the guest's responsibility.

• If entry to or exit from the country is not permitted at border gates or by official authorities, our agency has no responsibility whatsoever.

• No refund may be requested for trips that do not take place for these reasons.

• Personal data shared by the guest may be processed for the purposes of reservation, transportation, accommodation, insurance, and fulfilling legal obligations.

• Personal data may be shared, where necessary, with hotels, carriers, insurance companies, official institutions, and service providers.

• The guest making the reservation declares that they have read and accepted the KVKK Disclosure Text.

• Photos and videos taken during the tour may be used in promotional, advertising, social media, and website works.

• Guests who do not accept this use are required to notify in writing before the tour starts.

• It is forbidden to damage the environment, litter, or engage in behavior that would disturb public order during the tour.

• Respect for the cultural and natural values of the visited areas is expected.

• Compliance with the instructions of the guide and tour staff is mandatory.

• Persons who disrupt the tour order, disturb other guests, endanger safety, or engage in behavior contrary to public order may be removed from the tour by the guide.

• In this case, no refund will be made and any additional costs incurred will be borne by the relevant guest.

• Reservations made via the website, phone, social media, WhatsApp, or online payment systems have the same legal effect as a written reservation.

• The guest completing the reservation is deemed to have read and accepted the tour program, package tour contract, cancellation-refund conditions, KVKK texts, and these general participation conditions.

• Package tour services are subject to the provisions of the Travel Agencies Law No. 1618, the Law on the Protection of Consumers No. 6502, and the relevant legislation.