29 October Special Cappadocia Tour
Are you ready to explore the unique atmosphere of fairy-tale Cappadocia on Republic Day? ❤️🤍
📅 DEPARTURE ON 28 OCTOBER - RETURN ON 31 OCTOBER
📆 DEPARTURE ON 29 OCTOBER - RETURN ON 1 NOVEMBER
🏨 2 Nights Hotel Accommodation
💰 8,999 TL per person
🎈 Fairy Chimneys
🏞️ Unique Cappadocia views
🏨 Comfortable accommodation
✨ Plenty of exploration, fun, and unforgettable memories!
☎️ 0533 426 58 70
PLACES TO VISIT
🔸 Göreme
🔸 Kızılırmak River
🔸 Fairy Chimneys
🔸 Çavuşin
🔸 Avanos
🔸 Paşabağ
🔸 Three Beauties Panoramic View
🔸 Dream Valley
🔸 Underground City
🔸 Pigeon Valley
🔸 Love Valley
🔸 Uç Hisar Castle Panoramic View
🔸 Pottery Workshop
🔸 Tuz Gölü (Salt Lake)
🔸 Onyx Gemstone Workshop
INCLUDED IN THE PRICE
✅ 2 nights hotel accommodation
✅ 2 breakfasts at the hotel
✅ 2 dinners at the hotel
✅ Round-trip transportation
✅ Sightseeing tours as specified in the program
✅ Professional guide service
✅ Bottled water in the vehicle
✅ Mandatory travel insurance
NOT INCLUDED
❌ First day morning breakfast
❌ Lunches
❌ ATV Tour
❌ Balloon Ride
❌ Balloon Tour
❌ Turkish Night
❌ Museum Pass
PICKUP POINTS
📍18:00 Beylikdüzü Migros
📍18:10 Avcılar Metrobus Stop
📍18:20 Sefaköy Metrobus Stop
📍18:30 İncirli Nevada Cafe
📍19:00 Mecidiyeköy İETT Stops
📍20:00 Kadıköy Civil Registry Office
📍20:30 Kartal-Pendik Bridges
📍21:00 Çayırova McDonald's
📍21:30 Gebze Center Front
📍22:30 İzmit Halkevi Bus Stop
📍23:30 Sakarya Bus Terminal Intersection
📍02:30 Ankara Optimum Mall
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💰 You can complete your reservation by making a 50% advance payment.
Tour Program
Cappadocia Tour | 2 Nights 3 Days Cappadocia Trip
The Cappadocia Tour awaits you with its fairy chimneys, unique valleys, underground cities, and enchanting atmosphere! During our 1-night 2-day Cappadocia trip, you will explore the region's most important natural, historical, and cultural sites while experiencing an unforgettable Turkish Night.
Day 1 | Tuz Gölü – Ihlara Valley – Melendiz River – Underground City – Turkish Night
We begin our Cappadocia tour journey by departing from Istanbul in the evening hours. We arrive in the Cappadocia region in the morning.
Our first stop is Tuz Gölü (Salt Lake), which captivates with its vast white landscape. After a short photo and rest break, we continue to explore Cappadocia's natural beauties.
Next, we head to Ihlara Valley, famous for its unique nature and hiking trails. Alongside the Melendiz River flowing through the valley, we discover the area's impressive natural wonders.
After visiting Ihlara Valley, we tour one of Cappadocia's most striking historical structures: the Underground City. Guided by our guide, we explore the impressive sections of this underground settlement used thousands of years ago by various civilizations.
After our tours, we proceed to our hotel and settle into our rooms. In the evening, we join the Turkish Night program where we will fully experience Cappadocia's cultural atmosphere.
During the Turkish Night, featuring traditional Turkish music, local dances, and entertainment, we have the opportunity to closely experience Cappadocia's cultural fabric.
Accommodation: Cappadocia Hotel
Evening Program: Turkish Night
Day 2 | Avanos – Paşabağ – Devrent Valley – Ürgüp – Asmalı Konak – Three Beauties – Göreme – Güvercinlik Valley
We start the day with a buffet breakfast at our hotel. After breakfast, we continue our tour to explore Cappadocia's most important tourist attractions.
First, we visit the district of Avanos, famous for its pottery tradition. In this beautiful area shaped by the Kızılırmak River, we have the opportunity to see local handicrafts up close.
Next, we visit Paşabağ and Devrent Valley, iconic landmarks of Cappadocia. With the impressive landscapes formed by fairy chimneys, we take plenty of photos.
We then set our course for Ürgüp and continue exploring key points in the region. After our visit to Ürgüp, we visit Cappadocia's famous structure, Asmalı Konak, and the Three Beauties, one of the region's symbols.
Continuing our tour, we explore the surroundings of Göreme Open-Air Museum, one of Cappadocia's most important open-air museums. Then, we move on to Güvercinlik Valley, where we can see the area's impressive natural formations.
Additionally, as part of our program, we visit the Onyx Stone Workshop to learn about the region-specific stone craftsmanship.
At the end of the day, we complete our Cappadocia trip and begin our return journey to Istanbul.
Hotel: Cappadocia Hotel
Breakfast: Buffet at Hotel
Dinner: Buffet
Sights to Visit: Avanos – Paşabağ – Devrent Valley – Ürgüp – Asmalı Konak – Three Beauties – Göreme Open-Air Museum – Güvercinlik Valley
Last Day | POTTERY WORKSHOP – ONYX STONE WORKSHOP – Hacı Bektaş Veli Mausoleum
On the final day of our tour, an enjoyable program awaits us where we will get to know the region's traditional handicrafts up close. First, we visit the Pottery Workshop, giving us the chance to see the centuries-old pottery art up close and observe the masters' work.
Next, we visit the Onyx Stone Workshop to explore the process of working with natural stones specific to the region. At the workshop, you can examine unique handmade products, and guests who wish can make purchases.
For the last stop of the day, we visit the Hacı Bektaş Veli Mausoleum and Complex, one of Anatolia's important spiritual and cultural values. After learning about Hacı Bektaş Veli's life, thoughts, and his significant place in Anatolian culture, we conclude our tour and begin our return journey.
After an unforgettable day filled with traditional handicrafts, culture, and spirituality, we complete our tour.
What's Included
INCLUDED IN THE PRICE
✅ 2 nights accommodation at the hotel
✅ 2 breakfasts at the hotel
✅ 2 dinners at the hotel
✅ Round-trip transportation
✅ Guided tours as specified in the program
✅ Professional guide service
✅ Bottled water in the vehicle
✅ Mandatory travel insurance
Not Included
NOT INCLUDED
❌ First Day Breakfast
❌ Lunches
❌ ATV Tour
❌ Balloon Ride
❌ Balloon Tour
❌ Turkish Night
❌ Museum Card
Passenger Contract
TURİLLA TRAVEL
GENERAL TERMS OF PARTICIPATION, PACKAGE TOUR CONTRACT AND PASSENGER INFORMATION DOCUMENT
Please read the entire contract carefully.
This contract regulates the general terms of participation, rights and obligations of the parties regarding domestic and international tours, package tours, accommodation tours, day trips organized or offered for sale by Turilla Travel, and related transportation, accommodation, guiding, transfer, sightseeing, activities and other services.
The party referred to as "Agency" or "Turilla Travel" in this contract is TURİLLA TRAVEL TURİZM PAZARLAMA LİMİTED ŞİRKETİ, and the party referred to as "Participant" or "Consumer" is the person who made the reservation or on whose behalf a reservation was made.
This contract shall be evaluated together with the package tour contract, tour program, pre-information form, price and payment information, KVKK Information Document, insurance policy, and any special conditions prepared separately for the relevant tour.
Imperative legal provisions are reserved. The fact that any provision in this contract is contrary to legislation or invalid does not affect the validity of other provisions.
ARTICLE 1 – PARTIES AND CONSUMER INFORMATION
Participant Full Name:
T.C. ID / Passport No:
Date of Birth:
Phone:
E-mail:
The participant is obligated to provide complete, accurate, and up-to-date information regarding themselves and persons traveling with them.
ARTICLE 2 – RESERVATION AND ACCURACY OF INFORMATION
In order for the reservation to be finalized, it is mandatory for the participant to provide their full name, T.C. identity number or passport information, date of birth, phone number, and other required information completely and accurately.
The participant is responsible for any consequences arising from providing incomplete, incorrect, fake, or outdated information, including issues related to insurance, accommodation, transportation, border crossings, official procedures, and other results.
The person making a reservation on behalf of multiple individuals is obligated to verify the accuracy of the provided information.
The participant accepts that special requests made during reservation will only become part of the contract if explicitly accepted in writing or electronically by the agency.
ARTICLE 3 – ELECTRONIC RESERVATION AND CONFIRMATION
Reservations, payments, confirmations, and notifications made via website, online reservation system, e-mail, SMS, WhatsApp, social media messages, electronic payment systems, and other permanent data storage devices are considered written/electronic transactions within the scope of relevant legislation.
The participant is obligated to review the contract, pre-information, tour program, price, payment, cancellation, and other conditions sent to them electronically.
Electronic records created in an electronic environment, such as reservation records, payment records, message exchanges, e-mails, call logs, system logs, and other electronically obtained records in compliance with the law, may be used as evidence in disputes.
This article cannot be interpreted in a way that eliminates the consumer's right to proof and evidence arising from the law.
ARTICLE 4 – SCOPE OF PACKAGE TOUR AND SERVICES
Services included in the package tour are clearly specified in the tour program.
Services not included in the tour price are additionally specified in the tour program or pre-information form.
Unless explicitly stated otherwise, personal expenses, museum and historical site entrance fees, cable cars, boats, extra tours and activities, lunch meals, alcoholic/special drinks, exit taxes, visa fees, and similar personal or additional costs are not included in the tour price.
If the participant voluntarily chooses not to use a service, does not use the service, or arrives late, no refund will be made for the unused services, subject to rights arising from legislation.
ARTICLE 5 – SEATING ARRANGEMENT
Seats may be determined considering the reservation order, vehicle capacity, and operational planning.
A specific seat number is not guaranteed during reservation.
Changes in seating arrangement may occur due to vehicle changes, technical necessities, safety, operations, or transport conditions.
The inability to fulfill a participant's specific seat preference does not, on its own, constitute grounds for a refund or compensation, provided that no separate right arises under relevant legislation.
All seats inside the vehicle are subject to standards determined by the vehicle manufacturer and the transport service provider.
ARTICLE 6 – TRANSPORTATION SERVICE
The transportation service may be provided by the vehicle specified in the tour program or by authorized carriers.
The agency may utilize independent carriers for the actual implementation of the transport service, subject to responsibilities imposed on them by legislation.
Due to vehicle breakdowns, traffic, accidents, road conditions, weather, official controls, or reasons beyond the carrier's control, delays or vehicle changes may occur in the transport service.
The agency cannot be held liable for events caused by third parties where there is no attributable fault on their part and liability does not arise under legislation.
The agency's legal right of recourse against the carrier for damages arising from the transport service and caused by the carrier's fault is reserved.
ARTICLE 7 – RULES INSIDE THE VEHICLE
Wearing seat belts is mandatory throughout the journey.
Standing up, walking around inside the vehicle, or behaving in a way that distracts the driver while the vehicle is in motion is prohibited.
Consumption of alcoholic beverages inside the vehicle is prohibited.
Possession or use of narcotics or illegal substances inside the vehicle is prohibited.
Speaking loudly, playing music, arguing, or engaging in similar behaviors that disturb other passengers is not allowed.
It is mandatory not to speak loudly during the guide's narration and to avoid behaviors that disrupt the flow of the tour.
Consumption of seeds, shell foods, strongly scented foods, and other products that may disturb other passengers may not be permitted by operations or the carrier.
Outlets inside the vehicle may only be used for charging low-power personal devices permitted by the manufacturer and carrier. Using high-power consuming devices or devices posing a security risk is prohibited.
Samples and materials inside the vehicle cannot be taken outside.
ARTICLE 8 – LUGGAGE AND PERSONAL BELONGINGS
Large luggage is transported only in the designated luggage area of the carrier. Large luggage may not be allowed inside the vehicle due to security or capacity reasons.
Cutting, piercing, flammable, explosive, hazardous, or security-risk items are not allowed in carry-on luggage.
The participant is responsible for the protection of money, foreign currency, passports, IDs, phones, computers, tablets, cameras, jewelry, and other valuable items.
The agency is not responsible for items left behind, lost, or stolen at vehicles, hotels, restaurants, rest stops, or visit points, subject to liabilities legally assignable to the agency.
Luggage may not be opened outside of designated times due to security and operational reasons.
If a tour takes place before hotel check-in on the first day as per the program, access to main luggage may not be possible. It is recommended that participants keep necessary medications, documents, clothing, and personal items in their carry-on luggage.
ARTICLE 9 – DEPARTURE, BREAK, AND MEETING TIMES
Participants must adhere to departure, break, and meeting times announced by the guide and operational staff.
If the vehicle or group is delayed or the participant misses the service due to their lateness, the participant is responsible for the resulting personal consequences, subject to the agency's liabilities arising from legislation.
Missed transfers, tours, or other services due to the participant's failure to arrive on time are not guaranteed to be compensated.
Departure and return times may change depending on traffic, weather conditions, road conditions, official controls, border crossings, and other operational reasons.
ARTICLE 10 – TOUR PROGRAM AND CHANGES
The visit points, times, and durations specified in the tour program indicate the planned operation.
The order of visits may be changed due to weather conditions, road conditions, traffic, crowding, security, official authority decisions, natural disasters, technical failures, or other mandatory reasons.
The guide may change the order of visits, break durations, and daily program flow operationally, provided that the overall structure of the tour and the essential elements of the contract are preserved.
The agency cannot be held liable for activities not carried out in the program due to the participant's delay.
If a visit point cannot be visited due to security, weather, road conditions, official authority decisions, or force majeure, the agency may offer an equivalent or reasonable alternative where possible.
Program changes cannot be applied in a way that eliminates the consumer's rights arising from legislation.
ARTICLE 11 – FORCE MAJEURE
Force majeure refers to events occurring outside the reasonable control of the parties, which could not be foreseen or prevented despite due care.
These include; earthquakes, floods, landslides, fires, storms, excessive snow, heavy fog, epidemics, quarantine, war, threat of war, terrorist incidents, internal unrest, strikes, closure of transport infrastructure, closure of border gates, official authority decisions, state of emergency, security threats, energy or communication interruptions, cyber attacks, and similar events.
Changes, delays, cancellations of visits, route changes, or service changes may be made in the program due to force majeure.
In case of force majeure, the rights and obligations of the parties are determined according to imperative legal provisions.
If the participant finds themselves in a difficult situation due to force majeure, the agency will try to provide necessary assistance and organization to the extent prescribed by legislation.
ARTICLE 12 – MINIMUM PARTICIPANT NUMBER
If a minimum participant number is anticipated for the tour, this number is specified in the tour program or pre-information form.
If the minimum participant number is not reached, the agency has the right to cancel the tour or propose alternative dates/services, adhering to the notification periods prescribed by legislation.
The optional rights of the participant in this situation are subject to imperative legislation.
ARTICLE 13 – ACCOMMODATION
Room allocation is made according to hotel availability and operational planning.
No guarantee is given for room number, floor, view, or specific rooms; however, this provision is reserved if a specific room feature is explicitly promised in writing during reservation.
In case of a single occupancy request, the single supplement fee determined for the relevant tour is collected.
Damages caused by the participant to the hotel, room, belongings, or facilities belong to the respective participant.
In cases of technical or operational issues originating from the hotel, the agency coordinates with the service provider, subject to fulfilling their obligations within the scope of legislation.
Due to mandatory operational reasons, accommodation facilities of equivalent or higher standards may be changed. The participant's legal rights are reserved.
ARTICLE 14 – EXTRA TOURS AND ACTIVITIES
Extra tours and activities are optional unless otherwise specified in the tour program.
The realization of extra services depends on the sufficient number of participants, weather and road conditions, suitability of local service providers, and operational conditions.
Cancellation and refund conditions for extra services purchased by the participant are determined according to the nature of the service and applicable legislation.
In extra services purchased voluntarily by the participant but not attended despite being available, the refund conditions of the service provider and conditions previously notified to the participant apply.
Extra tour prices may vary seasonally. In variable-priced extra services, the pricing conditions notified to the participant prior to reservation apply.
Participants not attending the extra tour are obligated to be present at the waiting or meeting point determined by the guide as safe and appropriate.
If the extra service is provided by a third party, the responsibility of the relevant service provider within their field of activity and the agency's obligations arising from legislation are reserved.
ARTICLE 15 – LOCAL TRANSPORTATION, PLATEAUS, BOATS, CABLE CARS, AND NATURE ACTIVITIES
In some destinations, transportation to plateaus or special areas may be carried out by local cooperatives, minibuses, off-road vehicles, boats, cable cars, or other third-party service providers.
In these services, vehicle changes or program changes may occur due to capacity, weather conditions, road conditions, technical failures, or official decisions.
The participant accepts that these activities may involve risks different from standard urban transportation conditions, depending on the natural and geographical conditions of the destination.
Damages resulting from the participant's own fault belong to them.
The agency reserves the right of recourse against relevant parties for damages arising from the fault of third-party service providers, subject to their own statutory obligations.
ARTICLE 16 – MUSEUM, HISTORICAL SITE, AND ENTRANCE FEES
Unless explicitly stated as included in the program, entrance fees for museums, historical sites, national parks, cable cars, boats, and similar are not included in the tour price.
Museum Card usage and personal entrance fees belong to the participant.
If visit locations are closed by official authorities or entry conditions are changed, the program may be adjusted accordingly.
ARTICLE 17 – MEAL AND RESTAURANT SERVICES
Meals included in the tour price are specified in the tour program.
Meals not included are the responsibility of the participant.
In peak periods, groups may be seated at different tables in restaurants.
Menu contents may vary depending on restaurant capacity and regional conditions.
Special dietary needs, allergies, or intolerances must be reported to the agency during reservation. The agency does not guarantee that the request will be met by the service provider; however, they will forward the reported request to the relevant service provider.
ARTICLE 18 – HEALTH AND PHYSICAL SUITABILITY
The participant is obligated to evaluate whether the tour program is suitable for their health and physical condition.
In tours involving walking, stairs, sloping terrain, plateaus, nature areas, boats, cable cars, or similar activities, the participant should consider their personal health status.
The participant must report existing health conditions and those that may affect tour participation to the agency, to the extent necessary and in accordance with legislation on the protection of personal data.
The participant's liability is reserved for consequences arising from their own fault, incorrect health declaration, or failure to take necessary precautions.
In emergency health situations, the agency and guide may seek medical facilities or emergency assistance services as deemed necessary.
ARTICLE 19 – GUESTS AGED 0-2 YEARS
Depending on the characteristics of the tour, there may be tours where babies aged 0-2 years are not accepted.
Such a limitation is clearly specified in the tour program or pre-reservation information.
In baby or child reservations, it is mandatory to correctly report T.C. identity number/passport information and exact date of birth.
The participant is responsible for any consequences that may arise in insurance, transportation, accommodation, or official procedures due to incomplete or incorrect information.
ARTICLE 20 – CHILDREN AND PARTICIPANTS UNDER 18 YEARS OLD
The acquisition of legal guardian consent, permission letters, and other documents regarding the travel of participants under 18 years old is the responsibility of the relevant participant/legal guardian.
In international tours, additional documents required by the relevant country for child travelers must be obtained by the participant.
The participant is responsible for the resulting consequences if they cannot participate in the trip due to lack of documents, subject to the agency's liabilities arising from the law.
ARTICLE 21 – INTERNATIONAL TRAVELS, PASSPORTS, VISAS, AND BORDER CROSSINGS
The validity and acquisition of passports, IDs, visas, residence permits, exit taxes, travel permissions, permission letters, and other official documents are the responsibility of the participant.
The participant is obligated to check the entry requirements of the country they will visit beforehand.
The participant's liability is reserved in case they cannot participate in the trip due to damage to the passport or ID, expiration date, photo mismatch, missing visa, deportation order, exit ban, criminal/administrative obstacles, or official authority decisions.
The decision to grant entry into the country or exit from the country at the border gate lies with the relevant official authorities.
The agency is not liable for consequences not resulting from their own fault if the participant is not admitted to the country by official authorities or prevented from leaving the country.
ARTICLE 22 – SPECIAL CONDITIONS FOR BATUMI AND BORDER CROSSING
In destinations traveled with ID cards like Batumi or similar:
The ID card used must comply with official rules on the travel date,
The ID card must be valid and usable,
Do not use damaged, broken, cracked, or documents not accepted by official authorities,
Necessary permission letters and documents for travelers under 18 years old must be ready,
Exit taxes and other legal obligations must be fulfilled,
are the responsibility of the participant.
If the trip cannot be realized due to decisions by official authorities at the border gate, no additional compensation liability can be imposed on the agency in situations not arising from their own fault, subject to the participant's rights arising from legislation.
ARTICLE 23 – TRAVEL INSURANCE
Insurance policies mandatory by legislation within the scope of the package tour are subject to the relevant policy and legislative provisions.
The scope of insurance, coverage limits, exclusions, and claims processes are determined according to the insurance company's policy terms.
Situations outside the scope of insurance are outside the coverage of the insurance company.
The participant must review the policy terms and, if necessary, apply directly to the insurance company.
The agency does not replace the insurance company in assessing claims or compensation requests covered by the insurance company's policy.
ARTICLE 24 – SPECIAL WARNING ON FORCE MAJEURE AND WEATHER CONDITIONS
Especially in Black Sea, plateau, nature, and similar tours, some routes or visit points may be temporarily closed due to heavy rain, fog, landslides, floods, road closures, falling rocks, icing, excessive snow, storms, and similar natural conditions.
In such cases, safety is prioritized and the program may be changed.
ARTICLE 25 – HOLIDAYS, FESTIVALS, AND PEAK PERIODS
Participants are informed that there may be higher than normal congestion at traffic, border gates, museums, restaurants, hotels, and visit points during holidays, official holidays, festivals, concerts, sports events, and similar peak periods.
Reasonable delays and operational changes resulting from this congestion cannot be considered a breach of contract if there is no fault on the part of the agency.
Especially during holiday returns, arrival times in congested traffic areas like Istanbul are not guaranteed.
ARTICLE 26 – CASH AND PERSONAL EXPENSES
In some tour routes, ATM, bank, or card payment options may be limited.
It is recommended that the participant prepares necessary cash or payment methods for personal expenses beforehand.
The agency is not responsible if the participant cannot meet personal needs due to insufficient cash.
ARTICLE 27 – PARTICIPANT'S BEHAVIOR AND SAFETY OBLIGATIONS
The participant cannot engage in behaviors that endanger the safety and peace of the guide, driver, agency staff, and other participants.
Insults, threats, fighting, physical attacks, harassment, disturbing public order, drug use, loss of control due to excessive alcohol, or other behaviors seriously disturbing other participants are prohibited.
An incident report may be drawn up against participants who do not comply with the rules.
If a participant needs to be removed from the tour for security or public order reasons, coordination with law enforcement or relevant official authorities may be provided to the extent possible.
In case of removal from the tour, no refund will be made for unused services resulting from the participant's behavior and not caused by the agency's fault; the participant's return, accommodation, or other personal expenses may be borne by them.
This article cannot be applied in a way that violates the consumer's rights arising from the law.
ARTICLE 28 – DAMAGES CAUSED BY THE PARTICIPANT
Material or legal damages caused by the participant's faulty behavior to the vehicle, hotel, restaurant, transfer vehicle, museum, historical site, third-party service provider, or another person are the responsibility of the participant.
The agency's right of recourse against the participant is reserved for amounts paid by the agency due to the participant's fault and documented.
ARTICLE 29 – GUIDE AND OPERATIONAL AUTHORITY
The guide and operational staff may issue instructions regarding departure and meeting times, break durations, visit order, and operational practices to ensure the safe and orderly conduct of the tour.
Participants are obligated to comply with reasonable instructions given for security and operational purposes.
The guide's operational decisions cannot be used to change the essential elements of the contract in a manner contrary to legislation.
ARTICLE 30 – RETURN AND DROP-OFF POINTS
Participants are dropped off at drop-off points determined by operations at the end of the tour and deemed safe.
Requests for drop-off at a different location due to traffic, road safety, vehicle route, and operational reasons may not be fulfilled.
Requests by the participant to be dropped off at unsafe or off-route locations may be rejected by the driver or operational staff.
ARTICLE 31 – CANCELLATION AND TERMINATION
The participant's right to terminate the package tour contract is reserved within the scope of relevant legislation.
In Accommodation Tours, no refund is made for terminations made 10 days before the start of the package tour.
In Day Trips, no refund is made for terminations made 3 days before the start of the package tour.
In case of not participating in extra activity reservations purchased during the tour, cancellation and refund are not performed.
If the specified periods are exceeded, your fee will automatically expire.
ARTICLE 32 – ASSIGNMENT OF CONTRACT
If the participant cannot participate in the package tour, they may assign their contract to another person, subject to the conditions prescribed by legislation.
The assignment request must be notified to the agency in writing or via a permanent data storage device at least 10 days before the start of the tour.
The assignor and assignee are responsible for the remaining amount and reasonable assignment costs in the manner prescribed by legislation.
ARTICLE 33 – CANCELLATION OF TOUR BY THE AGENCY
If the agency is forced to cancel the tour for reasons not attributable to the participant, the participant's optional rights granted by legislation are reserved.
If cancellation occurs due to failure to meet the minimum participant number, the notification period prescribed by legislation is observed.
If the tour cannot be realized due to force majeure, the rights and obligations of the parties are determined according to imperative legislation.
ARTICLE 34 – NON-PERFORMANCE OR IMPROPER PERFORMANCE OF THE TOUR
The participant must immediately report any deficiencies arising during the tour to the guide, operational staff, service provider, or agency.
The agency or service provider must be given the opportunity to reasonably remedy the reported deficiency.
The agency may offer equivalent alternative services in cases required by legislation.
If the participant experiences any deficiency or problem during the service, the consequences arising from the failure to report the event in a timely manner are evaluated within the scope of the reporting obligations imposed on the participant by legislation.
ARTICLE 35 – LIABILITY
The agency is liable for their own fault and responsibilities assigned to them by legislation.
The agency is not liable in cases where the non-performance or improper performance of the contract is due to the participant's fault, unexpected and unavoidable behavior of a third party not included in the performance of the contract, force majeure, or events that could not be foreseen or prevented despite all due care.
Liabilities arising from the faults of independent service providers in their respective fields of activity are evaluated within the scope of relevant legislation.
ARTICLE 36 – PERSONAL DATA AND KVKK
Personal data belonging to the participant may be processed in accordance with relevant legislation for the purposes of reservation, ticketing, accommodation, transportation, insurance, guiding, official procedures, accounting, and fulfillment of legal obligations.
In necessary cases, data may be shared with hotels, carriers, insurance companies, guides, transfer firms, service providers, and official institutions within the scope of legislation.
Sensitive personal data is processed only to the extent legally necessary and in accordance with KVKK provisions.
The participant accepts that the KVKK Information Document has been presented to them and that they have had the opportunity to review the relevant document.
ARTICLE 37 – PHOTO, VIDEO, AND IMAGE USAGE
Photo and video recordings showing the general tour environment may be made during the tour.
For the purpose of using the participant in a recognizable form for advertising, commercial promotion, or individual visual use, necessary explicit consent and permissions are obtained separately in accordance with relevant legislation.
Participants who do not give permission for use should notify the agency in writing before the start of the tour, if possible.
In cases where explicit consent from the participant is required, this consent is obtained separately.
ARTICLE 38 – ENVIRONMENT AND CULTURAL VALUES
Littering, damaging natural areas, or disturbing public order during the tour is prohibited.
The participant is obligated to comply with rules regarding historical, cultural, and natural areas visited.
Damages caused by the participant to the environment, historical artifacts, or third parties are their own responsibility.
ARTICLE 39 – ACCOMMODATION AND PERSONAL BELONGINGS SECURITY
The participant is obligated to securely store money, passports, electronic devices, jewelry, and other valuable items in the hotel room.
If the safe or security services provided by the hotel are used, the terms of the respective facility apply.
ARTICLE 40 – PRICE AND PRICE CHANGES
The package tour price is shown in the contract and pre-information documents.
The agency may make changes in the tour price due to changes in fuel, transportation, exchange rates, taxes, fees, official obligations, accommodation, and service provider costs and similar expenses.
If a price change is made, the change and related information are notified to the participant in accordance with legislation.
In international tours, if the amount is determined in foreign currency, changes due to exchange rates may be reflected in the pricing.
The rights granted to the consumer regarding price changes by legislation are reserved.
ARTICLE 41 – INSURANCE AND RISKS
The participant accepts that travel insurance does not cover all risks; the coverage, limits, and exclusions in the policy are valid.
Claims regarding damages not covered by insurance are raised against the insurance company according to the relevant policy terms.
ARTICLE 42 – SPECIAL SERVICE REQUESTS
The participant's disabilities, baby/child needs, special rooms, special meals, health, or other special requests should be reported to the agency before reservation to the extent possible.
Special requests not explicitly accepted by the agency cannot be considered as guaranteed services.
ARTICLE 43 – ABANDONMENT OF THE TOUR
If the participant voluntarily leaves the tour, abandons the tour midway, does not continue with the program, or ends their journey independently of the return organization, no refund will be made for unused services, provided there is no fault on the part of the agency.
Additional transportation, accommodation, meals, or other personal expenses arising from the participant's voluntary departure from the tour belong to the participant.
If the participant abandons the tour due to health or force majeure, relevant legislation, insurance policy, and contract provisions apply.
ARTICLE 44 – ECONOMIC AND OPERATIONAL CONDITIONS
When providing the services specified in the tour program, the capacity, working hours, occupancy rates, or operational conditions of third-party service providers may change.
The agency will try to produce alternative solutions in accordance with legislation in these changes where there is no fault on their part.
ARTICLE 45 – PARTICIPANT'S REPORTING OBLIGATION
The participant must report any deficiencies, damages, losses, health issues, or significant problems related to the service that occur during the tour to the guide or agency as soon as possible.
Exceptions where reporting is not possible are reserved.
ARTICLE 46 – OFFICIAL AUTHORITIES
Decisions and applications of customs, police, gendarmerie, border gates, governorates, district governorates, municipalities, national parks, museum directorates, airports, and other official authorities are outside the control of the agency.
Delays, controls, searches, entry bans, route changes, or program changes resulting from the decisions of these authorities are evaluated within the framework of relevant legislation.
ARTICLE 47 – RIGHT OF RECOURSE FOR LEGAL LIABILITIES
If the agency is forced to make a payment to the participant according to legislation and it is determined that the damage resulted from the fault of a third party, the agency's right of recourse against the relevant third party is reserved.
ARTICLE 48 – DISPUTES
The parties may first apply to the agency in writing to resolve the dispute.
The consumer's right to apply to Consumer Arbitration Committees and Consumer Courts is reserved within the scope of relevant legislation.
Jurisdictional rules in consumer transactions are subject to imperative legislation.
Turkish Republic legislation applies to disputes arising from this contract.
ARTICLE 49 – EVIDENCE
The parties accept that the contract, reservation form, payment records, bank records, POS records, e-mails, SMS, WhatsApp correspondence, website records, electronic approvals, tour lists, vehicle and hotel records, minutes, and other legally compliant records can be used as evidence in the resolution of disputes.
This article cannot be interpreted in a way that restricts the consumer's legal evidence and proof rights.
ARTICLE 50 – PRIORITY OF CONTRACT AND APPENDICES
The tour program, pre-information form, price and payment information, package tour contract, general terms of participation, insurance policy, and KVKK texts are evaluated as a whole.
In case of conflict, imperative legal provisions are applied first.
Special contract or program provisions regulating the special conditions of the tour and separately presented to the participant take precedence over general terms.
ARTICLE 51 – PRESERVATION OF CONSUMER RIGHTS
No provision in this contract can be interpreted as waiving rights granted to the consumer under Law No. 6502 on the Protection of Consumers, Regulation on Package Tour Contracts, Law No. 1618, or other imperative legislation.
Any provision found to be contrary to legislation is not applied; other provisions remain in force.
ARTICLE 52 – ACCEPTANCE AND APPROVAL
The participant;
accepts and declares that they have read and had the opportunity to review the tour program,
scope of the package tour,
price and payment conditions,
accommodation conditions,
transportation conditions,
extra services,
cancellation and termination conditions,
passport/visa and border crossing conditions,
insurance conditions,
general participation rules,
KVKK Information Document,
safety and behavior rules to be followed during the tour,
and that they have made the reservation based on the information provided to them.
The participant accepts that their information is correct and that the consequences arising from providing false or incomplete information may be theirs.
ARTICLE 53 – CONSUMER DECLARATION
"I have read the entire contract, tour program, pre-information text, cancellation and termination conditions, insurance and KVKK information; I am aware of the content and accept it, subject to my rights arising from legislation."
ARTICLE 54 – EFFECTIVE DATE
These General Terms of Participation and Package Tour Contract enter into force upon the participant's reservation and/or approval of the contract.
Approval and acceptance processes made electronically are considered declarations of intent regarding the establishment of the contract to the extent they are valid within the scope of relevant legislation.