General Information
General Information
TURİLLA TRAVEL GENERAL PARTICIPATION CONDITIONS AND PASSENGER INFORMATION TEXT
Please read the following conditions carefully before creating a tour reservation. All guests who make a reservation are deemed to have accepted the conditions below.
(Please Read in Full)
Information for Our Guests as the Turilla Travel Family:
"Dear guests,
• In order for the reservation to be finalized, it is mandatory that the full name, Turkish ID number, date of birth, and contact information be provided completely and accurately.
• The guest is responsible for the consequences arising from insurance, accommodation, transportation, border crossings, and official procedures that may result from incomplete or incorrect information provided.
• Reservations cannot be made for tours where infants aged 0-2 are not accepted.
• Guests under the age of 18 cannot participate in the tour without the approval of their legal guardian.
• The use of seat belts is mandatory throughout all travel.
• While the vehicle is in motion, standing up, walking around inside the vehicle, or engaging in behavior that will distract the driver is prohibited.
• Alcoholic beverages cannot be consumed inside the vehicle.
• Behaviors that may disturb other guests inside the vehicle are not allowed.
• During the guide's narration, one should not speak loudly and should avoid actions that would disrupt the flow of the tour.
• Consumption of sunflower seeds, strongly scented foods, and other products that may disturb other guests may not be permitted inside the vehicle.
• The sockets in the vehicles may be used only for charging phones and similar low-power devices.
• Seat numbers are determined according to the reservation order and operational planning.
• No specific seat guarantee is given during or after the reservation.
• Seat placement may change due to vehicle changes, operational requirements, or technical reasons.
• No refund or compensation can be claimed due to seat placement.
• Large luggage is not allowed inside the vehicle.
• Sharp, piercing, or dangerous items that may jeopardize safety cannot be kept in hand luggage.
• The guest is responsible for the protection of money, phones, computers, passports, identity cards, jewelry, and other valuables.
• Our agency is not responsible for items forgotten, lost, or stolen in vehicles, hotels, or at visit points.
• For security and operational reasons, luggage may not be opened outside designated times.
• The sightseeing points and times stated in the tour program are for informational purposes.
• Changes may be made to the program due to weather conditions, road conditions, traffic, decisions by official authorities, natural disasters, technical faults, crowds, or other force majeure reasons.
• The guide may change the order of visits while preserving the general structure of the tour program.
• Guests are required to comply with the departure and meeting times announced by the guide.
• Our agency is not responsible for services missed due to the guest's delay.
• No refund or compensation can be claimed for visits included in the tour program but not carried out due to force majeure.
• Departure and return times may change depending on traffic, weather conditions, official checks, and road conditions.
• Tour end times are approximate, and our agency cannot be held responsible for delays.
• Guests will be dropped off at the drop-off points deemed appropriate by the operation upon return.
• Room placements are made by the hotel management.
• No room number, floor, view, or specific room guarantee is given.
• An additional fee may apply for single occupancy.
• The relevant guest is responsible for any material damage caused by the guest at hotels or accommodation facilities.
• Extra tours and activities are optional.
• The realization of extra tours depends on sufficient participant numbers and operational conditions.
• No cancellation or refund is made for purchased extra tours, activities, and services.
• Extra tour prices may change periodically. The valid price is the price on the tour departure date.
• Guests who do not participate in extra tours are deemed to have agreed to remain at the waiting points designated by the guide.
• Unless otherwise stated in the program, entrance fees to museums, historical sites, cable cars, boats, national parks, and similar places are not included in the tour price.
• The use of the Museum Card and entrance fees are the responsibility of the guest.
• Travel health insurance is subject to the policy terms of the relevant insurance companies.
• Situations outside the scope of insurance are the responsibility of the relevant insurance company.
• The participant accepts that their health condition is suitable for the tour.
• Our agency is not responsible for consequences arising from existing health problems.
• Obtaining passports, visas, residence permits, exit tax, consent letters, and other official documents is the guest's responsibility.
• Our agency has no responsibility if permission to enter or leave the country is not granted at border gates or by official authorities.
• No refund can be requested for trips that do not take place for these reasons.
• Personal data shared by the guest may be processed for the purposes of reservation, transportation, accommodation, insurance, and fulfillment of legal obligations.
• Personal data may be shared with hotels, transport companies, insurance companies, official institutions, and service providers when necessary.
• The guest making the reservation declares that they have read and accepted the KVKK Disclosure Text.
• Photos and videos taken during the tour may be used in promotional, advertising, social media, and website activities.
• Guests who do not accept this use are required to notify us in writing before the tour begins.
• During the tour, damaging the environment, littering, or engaging in behavior that would disrupt public order is prohibited.
• Respect for the cultural and natural values of the visited regions is expected.
• Compliance with the instructions of the guide and tour staff is mandatory.
• Individuals who disrupt the tour order, disturb other guests, endanger safety, or engage in behavior contrary to public order may be removed from the tour by the guide.
• In this case, no refund will be made and any additional expenses incurred will be borne by the relevant guest.
• Reservations made via the website, phone, social media, WhatsApp, or online payment systems have the same legal effect as a written reservation.
• The guest who completes the reservation process is deemed to have read and accepted the tour program, package tour contract, cancellation-refund conditions, KVKK texts, and these general participation conditions.
• Package tour services are subject to the provisions of the Travel Agencies Law No. 1618, the Consumer Protection Law No. 6502, and the relevant legislation.
